Legal

Terms of Service

Please read these Terms carefully, as they contain important information about your rights and obligations. These Terms apply where they were validly incorporated into the Charter Contract before its conclusion.

1. Definitions

When these terms mention "AlbaJet", "we", "us", or "our", it refers to AlbaJet Charter GmbH (company number: FN 512330 b) registered at Villacher Straße 26, Velden am Wörthersee, 9220 Austria and governed by Austrian law.

Aircraft:
any vehicle, with or without an engine, that can fly, such as a plane or helicopter in connection with the agreed Flight.
Aircraft Operator:
the independent licensed aircraft operator appointed to perform the Flight.
Booking Contact:
the contact person identified in the Charter Contract or otherwise authorised to act on behalf of the Customer.
Cancellation:
the request of the Customer to cancel any flight(s) after a Charter Contract has been confirmed.
Charter Contract:
the legally binding agreement between AlbaJet and the Customer governing the booking and arrangement of the charter trip described in the Contract.
Charter Invoice:
the invoice issued by AlbaJet to the Customer setting out the Charter Price, payment terms, currency, and bank details for payment.
Charter Price:
the price agreed to by the Customer for the charter trip, as stated in the Charter Contract.
Confirmation:
a Charter Contract will be deemed to be confirmed when the full Charter Price, or any deposit as specified in the Charter Contract, has been received by AlbaJet, unless otherwise agreed.
Customer:
the AlbaJet Customer (including its representative(s) as applicable) whose details are listed in a Charter Contract.
De-Icing Waiver:
a non-refundable fee purchased by the Customer at the time of booking which covers the cost of aircraft de-icing if required. No refund shall be due if de-icing is not performed.
Flight:
all flights detailed in the Charter Contract, including any empty positioning flights required by the Aircraft Operator to perform the agreed charter services.
2. Scope of AlbaJet services

   AlbaJet is an online private aircraft charter platform that arranges flights performed by independent Aircraft Operators. AlbaJet acts as an intermediary and does not operate aircraft, act as a carrier or perform carriage by air. The Aircraft Operator appointed to perform the Flight remains responsible for the operation of the aircraft and the carriage by air.

3. Validity of Quotes

   A quotation is not legally binding until an agreement has been made between the Customer and AlbaJet in the form of a Charter Contract. AlbaJet reserves the right to withdraw quotations, even after receipt by the Customer.

4. Cancellation

   In the event that the Customer requests to cancel any of the agreed flight(s) in the Charter Contract, the Customer shall pay the following compensation:

   - 50% of the full Charter Contract price after signing the Charter Contract

   - 100% of the full Charter Contract price if cancellation occurs within 15 days prior to the scheduled departure of the first flight agreed in the Charter Contract

5. Charter terms
5.1
The Customer shall pay AlbaJet the Charter Price stated in the Charter Contract, in the currency and using the bank details provided in the Charter Invoice.
5.2
All agreed prices are subject to industry and related fuel price fluctuations. If the fuel price changes by more than 5% between the time of agreement and the date of flight, the Charter Price may be adjusted accordingly and is payable by the Customer. AlbaJet shall notify the Customer of any such adjustment as soon as reasonably practicable.
5.3
The Charter Price agreed in the Charter Contract excludes aircraft de-icing, ground transportation services, inflight Wi-Fi, SATCOM services, special catering requests, and VIP terminal fees, unless explicitly stated in the Charter Contract and agreed to by AlbaJet.
5.4

If the Aircraft Operator is unable to perform a Flight in accordance with the Charter Contract due to an aircraft technical issue, weather, air traffic control, airport slots or restrictions, disruption to ground-handling or airport services, permit issues, war, warlike events, insurrection, terrorist action, aircraft accidents, force majeure of any nature (including but not limited to pandemics, epidemics, volcanic activity, airspace closures, government travel bans, sanctions, or cyberattacks), or other circumstances outside the reasonable control of AlbaJet and/or the Aircraft Operator, AlbaJet shall use reasonable commercial endeavours to arrange a suitable alternative.

An alternative may include a replacement Aircraft Operator or aircraft, revised timing or routing, an intermediate stop, an alternative airport, onward ground transportation, performance of the Flight at a later time, or cancellation of the affected Flight. Any additional charge requires the prior approval of the Customer or Booking Contact, unless expressly provided otherwise in these Terms.

If the Customer accepts a proposed alternative, the Charter Contract shall be treated as modified accordingly and the accepted alternative shall constitute the agreed performance of the affected Flight. No refund shall arise merely because performance takes place by an accepted alternative airport, routing, schedule or mode of transport.

During an active disruption, an alternative involving no additional charge may be accepted by the Customer, the Booking Contact or any passenger authorised by either of them, including verbally to AlbaJet, the Aircraft Operator or the crew. AlbaJet shall confirm the agreed alternative in text form as soon as reasonably practicable.

If the Customer rejects a reasonably comparable alternative offered without an additional charge, AlbaJet's entitlement to the Charter Price and any refund shall be determined taking into account the flight sectors and services actually performed and the circumstances of the rejection.

If no suitable alternative can be arranged, the Customer shall be entitled to a refund of the part of the Charter Price attributable to the unperformed Flight or flight sector, less any non-recoverable third-party costs reasonably incurred specifically for the affected trip before the inability to perform became known.

5.5
All Charter Contracts are based on internationally recognised ICAO and IATA airport codes, and not on airport names, which may be subject to misinterpretation or change.
5.6
AlbaJet shall not be liable to the Customer in the event of non-carriage due to customs, police, health, immigration, or other legal regulations of any state to or from which the aircraft is to be flown.
5.7

AlbaJet uses its reasonable commercial endeavours to help the Customer identify all the statutory travel requirements in force at the time of the flight. These requirements may include the possession of valid passports, visas and/or health certificates ("adequate travel documents") to be presented by all passengers to the appropriate state authorities on both departure and arrival. However, it remains the responsibility of the Customer to ensure that all passengers are in possession of adequate travel documents.

Full passenger details, including passport scans or photographs, must be provided to AlbaJet no later than 48 hours before the scheduled departure. Passenger details provided as plain text, for example in an email, will not be accepted. Last-minute passenger changes or additions cannot be guaranteed and may not be accepted.

For international General Aviation flights to or from the United Kingdom, passenger and flight information is subject to additional UK border-reporting requirements. The Customer must provide all required information to AlbaJet sufficiently in advance to allow AlbaJet, the Aircraft Operator and the relevant handling agent to complete the required submission. Information received less than 48 hours before departure may not be processed or accepted in time.

If a passenger is denied boarding on departure, or entry on arrival, due to failure to present adequate travel documents, the Customer will be liable for any additional costs incurred by that passenger. If the Aircraft Operator is unable to perform a flight because a passenger fails to present adequate travel documents, the flight will be considered to have been cancelled by the Customer, and the above Cancellation terms will apply.

5.8
The Customer is liable for any charges incurred in restoring any damage or soiling to any part of the Aircraft, its equipment or interior which is caused by the passenger(s) or any animals travelling with them.
5.9

The full Charter Price, or any deposit specified in the Charter Contract, must be received by AlbaJet by the date stated in the Charter Invoice. Time of payment shall be of the essence. Failure to make payment by the due date may result in the cancellation of the Charter Contract, and the Cancellation terms above shall apply. In the event of late payment, AlbaJet reserves the right to charge interest on the outstanding amount at the rate of 4% per annum above the European Central Bank base rate, calculated on a daily basis from the due date until the date of payment. Where the Customer is a consumer within the meaning of applicable consumer protection law, the interest rate shall not exceed the maximum rate permitted by such law.

5.10

If the Aircraft Operator cancels or withdraws from a confirmed Charter Contract for reasons other than those set out in clause 5.4, AlbaJet shall use reasonable commercial endeavours to arrange a suitable alternative. Any material price difference will be communicated to the Customer for approval. If no suitable alternative can be found, or the Customer does not approve a material price difference, the Customer shall be entitled to a refund of the part of the Charter Price attributable to the unperformed Flight or flight sector, less any non-recoverable third-party costs reasonably incurred specifically for the affected trip before the inability to perform became known. To the extent permitted by law, AlbaJet shall not be liable for any indirect losses arising from such cancellation by the Aircraft Operator.

5.11
AlbaJet may arrange a substitute Aircraft Operator or aircraft where reasonably required for operational, technical, regulatory, safety or availability reasons. The Customer will be informed of any material substitution as soon as reasonably practicable. AlbaJet shall endeavour to arrange an aircraft reasonably comparable in category, passenger capacity and operational suitability. Any material price difference resulting from a substitution will be communicated to the Customer and, where it results in an additional charge, requires the Customer's approval.
5.12

Any refund due to the Customer under these Terms shall be processed within 30 business days of the date on which the right to a refund arises, to the original payment method or bank account used by the Customer. Where a refund to the original payment method is not practicable, AlbaJet shall refund to a bank account nominated by the Customer. Where a refund relates to part of a trip and no allocation of the Charter Price between individual Flights is stated in the Charter Contract, the refund shall be determined by reasonable apportionment, taking account of the Flights and services actually performed, positioning and other fixed trip costs, and any non-recoverable third-party costs reasonably incurred specifically for the affected trip.

5.13
Any claim by the Customer arising under or in connection with these Terms or a Charter Contract must be notified to AlbaJet in writing within 28 days of the event giving rise to the claim. Failure to notify within this period does not extinguish the claim but may be taken into account in assessing the claim.
5.14

Certain aircraft require the approval of the aircraft owner prior to a flight. Where this applies, it will be indicated in the Charter Contract. Owner's approval can in most cases only be requested once the Charter Contract has been signed and payment or deposit has been received in full. Owner's approval is not guaranteed. If owner's approval is denied, AlbaJet shall use its reasonable commercial endeavours to arrange a suitable alternative aircraft. If no suitable alternative can be found, the Customer shall be entitled to a full refund of the Charter Price where no part of the trip has been performed and no non-recoverable third-party costs have been incurred. Otherwise, the Customer shall be entitled to a refund of the part of the Charter Price attributable to the unperformed Flight or flight sector, less any non-recoverable third-party costs reasonably incurred specifically for the affected trip.

5.15
The Charter Price is based on the schedule, routing, and number of passengers specified in the Charter Contract. Any changes requested by the Customer to flight dates, routing, or passenger numbers are subject to aircraft availability and operational feasibility and cannot be guaranteed. Accepted changes may result in a revised Charter Price.
5.16

Certain flights may require overflight or landing permits from the relevant authorities. AlbaJet and/or the Aircraft Operator will arrange such permits where required. However, the granting of permits is at the sole discretion of the relevant authorities and cannot be guaranteed. Delays or cancellations resulting from the refusal or late issuance of permits shall not give rise to any liability on the part of AlbaJet. Any refund entitlement arising from the refusal or late issuance of a permit shall be determined under clauses 5.4 and 5.12, including any applicable deduction for non-recoverable third-party costs already incurred.

5.17
Catering requests must be submitted to AlbaJet at least 48 hours prior to the scheduled departure time. Catering is arranged on a best-effort basis and is subject to availability and delivery capabilities at the departure airport. For requests submitted after this deadline or for short-notice bookings, catering may be limited or unavailable entirely. AlbaJet shall not be liable if requested catering cannot be fulfilled.
5.18
The Flight Schedule set out in the Charter Contract has been prepared taking into account applicable crew duty and flight time limitation requirements. The Customer shall bear reasonable additional crew, replacement-crew or crew-positioning costs required because of a Customer-requested change, passenger delay, Customer-requested waiting, airport-slot allocation or changes, ATC restrictions, weather, airport or regulatory restrictions, or other external operational circumstances covered by clause 5.4. The Customer shall not bear such costs where caused exclusively by a planning error attributable to AlbaJet or the Aircraft Operator.
5.19
The captain of the Aircraft shall have complete discretion concerning the preparation and safe operation of the Aircraft, including whether a Flight is undertaken or discontinued, any deviation from the proposed route, and where landings are made. Such decisions shall govern the safe operation of the Flight.
5.20
In the event of any delay directly caused by the Customer or any passenger, the Customer shall be liable for any demurrage or standing charges incurred by the Aircraft Operator, including but not limited to crew standby costs, overnight accommodation, and additional airport fees. Such charges shall be communicated to the Customer and may be invoiced by AlbaJet. They shall be payable on demand.
5.21
Where the Charter Price is quoted in a currency other than the currency of the Charter Invoice, AlbaJet shall convert the amount at the prevailing exchange rate at the time of invoicing. A currency conversion fee of 2% shall apply to cover exchange rate fluctuations. The Customer bears all currency exchange risk between the date of the Charter Contract and the date of payment.
6. De-Icing

   In the case of aircraft de-icing costs, including aircraft hangarage, the Customer shall be fully responsible for paying such costs to AlbaJet, unless a De-Icing Waiver has been purchased and specified in the Charter Contract. AlbaJet may invoice the Customer for the actual de-icing costs charged by the Aircraft Operator or other relevant service provider.

   If the Customer does not purchase a De-Icing Waiver, AlbaJet may require a credit card pre-authorisation for the approximate potential de-icing costs. If the Customer does not provide the requested pre-authorisation, this does not affect AlbaJet's right to invoice the Customer for any de-icing costs actually incurred.

7. Airport Slot Variations

   AlbaJet and the Aircraft Operator will endeavour to secure airport slots as close to the requested times as possible. However, due to airport regulations and slot availability, the actual slots may vary. Many airports only allocate slots shortly before departure. The Customer will be notified of any significant changes to the scheduled times. AlbaJet is not liable for delays or alterations resulting from slot availability or airport regulations.

8. Flight Times and Onward Travel

   All departure and arrival times are estimates and may change due to weather, air traffic control, airport slots, technical or operational requirements, or other circumstances. The Customer and passengers are responsible for allowing sufficient time for onward travel and other commitments.

   To the extent permitted by law, neither AlbaJet nor the Aircraft Operator shall be liable for missed connections, events or other consequential losses resulting from a delayed, rescheduled, diverted or otherwise changed Flight. This does not affect the Customer's rights under clause 5.4 or any liability that cannot legally be excluded.

   The Customer shall inform all passengers accordingly. AlbaJet recommends that Customers and passengers consider appropriate travel insurance.

9. Passenger Punctuality and Waiting Time

   No waiting time is guaranteed unless explicitly stated in the Charter Contract. It is the responsibility of the Customer and passengers to be on time for their scheduled departures. Delays caused by late arrival of passengers attributable to the Customer may result in additional waiting charges, repositioning charges, or, if the Aircraft Operator cannot reasonably wait, loss of the flight sector without compensation. AlbaJet and the Aircraft Operator are not responsible for delays or consequences resulting from the passengers' failure to arrive on time.

10. Passenger Conduct

    The Aircraft Operator may refuse carriage to any passenger whose conduct is disorderly, abusive, or who appears to be under the influence of alcohol or drugs to an extent that may pose a safety risk. Smoking, including the use of electronic cigarettes, is strictly prohibited on all charter flights unless explicitly permitted by the Aircraft Operator. The Customer is responsible for ensuring that all passengers comply with the instructions of the flight crew at all times.

    The Customer represents and warrants that neither the Customer nor any passenger is the subject of any applicable sanctions, and that the charter flight will not be used in breach of any anti-money laundering, sanctions, or anti-bribery regulations. AlbaJet reserves the right to cancel any Charter Contract without liability and refund the Charter Price in full if, at any time, AlbaJet's compliance checks (including KYC, AML, or sanctions screening) cannot be satisfactorily completed.

    Photography and filming inside the Aircraft are subject to the prior approval of the Aircraft Operator and the consent of the flight crew. Requests should be submitted to AlbaJet, which will obtain the Aircraft Operator's approval.

    The carriage of animals is subject to the prior approval of the Aircraft Operator, which AlbaJet will obtain upon request. Where approved, the Customer is responsible for ensuring all required veterinary and travel documentation is in order, that the aircraft cabin is adequately protected, and shall be liable for any additional cleaning or restoration costs resulting from the carriage of animals.

11. Baggage and Prohibited Items

    Passengers must comply with all applicable baggage weight limits and restrictions as communicated by AlbaJet on behalf of the Aircraft Operator. Baggage allowance is limited by the aircraft type and operational requirements. If passengers arrive with baggage exceeding the permitted weight or volume, the Aircraft Operator may refuse to load excess items. AlbaJet shall not be liable for baggage left behind due to weight or space restrictions.

    The carriage of dangerous goods, hazardous materials, firearms, or any items prohibited by applicable aviation regulations is strictly forbidden.

    AlbaJet, as intermediary, shall not be liable for any loss of, or damage to, passenger baggage or personal belongings. Any claims for baggage loss or damage should be directed to the Aircraft Operator, whose liability as carrier is governed by applicable aviation law.

12. Responsibility for Costs of Diversions and Fuel Stops

    In this section, "Contracted Destination" means the destination airport specified for the affected flight in the Charter Contract, and "diversion costs" means the direct operational costs of the diverted flight only, such as additional fuel, landing and handling fees, ground transportation to the Contracted Destination, and accommodation for crew and passengers if necessary.

    Where a diversion, or additional costs of reaching the Contracted Destination, are caused by the acts or omissions of the Customer or a passenger, or by changes requested by the Customer, the resulting diversion costs shall be borne by the Customer. AlbaJet will communicate these costs to the Customer.

    Where a diversion is caused by weather, air traffic control or other circumstances outside the reasonable control of both the Aircraft Operator and AlbaJet, the consequences are governed by clause 5.4, and any diversion costs proposed to be passed on will be communicated to the Customer.

    This section addresses diversion costs only. It does not make AlbaJet or the Aircraft Operator responsible for onward travel arranged by the Customer or passengers (such as connecting commercial flights, other transportation, or events), missed connections, or other indirect or consequential losses; any liability for such losses is governed by the Limitation of Liability section of these Terms and applicable law.

    Unplanned fuel stops may become necessary due to weather conditions, headwinds, payload weight, or aircraft performance requirements. AlbaJet will use its reasonable commercial endeavours to identify and inform the Customer of potential fuel stops in advance, but this is not always possible. Any additional costs resulting from such fuel stops, including landing fees and additional fuel, shall be borne by the Customer. The Customer shall not bear such costs where the fuel stop was caused exclusively by a planning error attributable to AlbaJet or the Aircraft Operator.

13. Insurance

    The Aircraft Operator is required to maintain adequate aviation insurance in accordance with applicable regulations. AlbaJet recommends that the Customer and passengers consider obtaining appropriate travel insurance. To the extent permitted by law, AlbaJet shall not be liable for losses that would have been covered by such insurance.

14. Third-Party Services

    AlbaJet may, as a courtesy, assist the Customer in arranging third-party services such as ground transportation or special requests. Such services are provided by independent third parties and AlbaJet acts solely as an intermediary when facilitating these arrangements. AlbaJet shall not be liable for the quality, performance, or non-performance of any third-party service.

15. Confidentiality

    The Charter Price, payment terms, and other commercial terms contained in the Charter Contract are confidential to the parties and shall not be disclosed by either party to any third party without the prior written consent of the other party, except as required by applicable law or to such party's accountants, bankers, or legal advisers. Where the Customer enters into a Charter Contract as agent for or on behalf of another person or entity, the Customer's and that person's or entity's liability under these Terms shall be joint and several.

16. Data Protection

    AlbaJet collects and processes personal data, including but not limited to passenger names, contact details, passport information, and payment details, as necessary for the performance of the Charter Contract and AlbaJet's legitimate interest in arranging and facilitating charter flights. Personal data may be shared with Aircraft Operators, ground handlers, and relevant authorities as required for the operation of the flight and compliance with applicable law.

    AlbaJet handles all personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and, where applicable, the Swiss Federal Act on Data Protection (FADP). Full details of how AlbaJet processes personal data, including data retention periods, data subject rights, and international transfers, are set out in AlbaJet's Privacy Notice available at www.albajet.com/privacy.

    The Customer agrees that it is authorised to provide passenger personal data to AlbaJet and shall ensure that all passengers have been informed of how their data will be processed in connection with the charter flight.

17. Limitation of Liability

    AlbaJet acts as an intermediary and not as a carrier. AlbaJet's total aggregate liability to the Customer under or in connection with these Terms and any Charter Contract, whether arising in contract, tort, or otherwise, shall not exceed the total Charter Price paid by the Customer for the relevant booking. AlbaJet shall not be liable for any indirect, consequential, or special damages, including but not limited to loss of profits, loss of business, or loss of opportunity.

    Nothing in these Terms shall limit or exclude liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) wilful misconduct or gross negligence; or (d) any liability which cannot be limited or excluded by applicable law.

    The liability of the Aircraft Operator as carrier is governed by the applicable aviation liability regime, including the Montreal Convention where applicable, and is not limited or affected by these Terms.

18. Indemnification

    The Customer shall indemnify and hold harmless AlbaJet, its directors, officers, and employees from and against claims, losses, damages, liabilities, and expenses only to the extent causally connected to a culpable breach of these Terms or culpable unlawful act or omission by the Customer or any passenger, except to the extent caused by AlbaJet's own negligence or wilful misconduct.

19. Assignment

    The Customer may not assign or transfer any rights or obligations under these Terms or any Charter Contract to a third party without the prior written consent of AlbaJet. AlbaJet may assign or transfer its rights and obligations under these Terms to any successor entity or affiliate.

20. Dispute Resolution

    In the event of a dispute, the parties agree to seek resolution through negotiation. If unresolved, disputes shall be subject to the non-exclusive jurisdiction of the courts at the registered office of AlbaJet Charter GmbH, applying Austrian law. For consumers, this choice of law does not exclude mandatory protections under the law of their habitual residence, and mandatory consumer jurisdictions remain unaffected.

21. Severability

    If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

22. Language

    These Terms are available in English, German, Spanish, and Italian. For consumers, the version in the language in which the Charter Contract was concluded applies; for business Customers, the English version prevails.

23. General Provisions

    AlbaJet reserves the right to amend these Terms from time to time. Amendments shall apply to bookings made after the date of amendment. Any changes to an executed Charter Contract shall require the written agreement of both parties.

    Any modification to a Charter Contract, including but not limited to changes to flight times, routing, or passenger details, shall be valid and binding on both parties provided it is agreed in text form (e.g. by email or via an official AlbaJet communication channel). Such agreed modifications shall prevail over any conflicting terms in the original Charter Contract. Oral agreements shall not be binding unless confirmed in text form, except for acceptance of an alternative during an active disruption under clause 5.4.

    No failure or delay by AlbaJet in exercising any right under these Terms shall operate as a waiver of that right.

    Any notice required under these Terms shall be given in writing by email or registered post to the contact details provided in the Charter Contract and shall be deemed received upon proof of delivery.

    These Terms do not confer any rights on any third party, including any passenger who is not the Customer.

    Nothing in these Terms shall affect the statutory rights of the Customer under applicable consumer protection law.

    These Terms, together with the Charter Contract, constitute the entire agreement between the parties.

Terms of Service v5.5 | Effective: 3 August 2026